What is natural language understanding NLU & Applications 5 min read – Software as a service (SaaS) applications have become a boon for enterprises looking to maximize network agility while minimizing costs. The goal of a chatbot is to minimize the amount of time people need to spend interacting with computers and maximize the amount […]
Category Archives: Artificial intelligence
Create a conversation profile using Google Contact Center AI CCAI While conversations tend to revolve around specific topics, their open-ended nature means they can start in one place and end up somewhere completely different. A chat with a friend about a TV show could evolve into a discussion about the country where the show was […]